Table of Contents

Updating Your License

This page is for the dongle package of HiNC. There, your HiNC license lives inside the USB dongle (Sentinel key) plugged into your computer. When a license is renewed, extended, or has modules added, the new entitlement has to be written into that dongle. Everything you need is on one page:

https://superhightech.com.tw:20443/license/

In HiNC, Help › Licence… › Update Licence (opens the website) opens it too. The page is available in English and 繁體中文. Use the switch at the top right, or open the address with ?lang=en or ?lang=zh-Hant.

Before you start, plug the USB dongle into the computer you are going to work on, and make sure that computer can reach the internet.

Note

The cloud package has no license on the computer to update: its license comes with the cloud account. A license your HiNC vendor extends reaches the computer at its next sync. A new activation code, entered on the account website, adds a license of its own, which HiNC takes at a sign-in: sign out and sign in again. See Signing In with a Cloud Account.

The one-click installer

This is the way to do it unless you have a reason not to. Download the installer from the top of the activation page and double-click it. Windows asks whether to allow it to make changes — choose Yes. From there it runs on its own:

  • it checks whether this computer has the Sentinel driver, installs it if not, and upgrades it if it is older than HiNC needs — the driver comes inside the installer, so this step works without the internet;
  • it finds the USB dongle;
  • it fetches your license update and writes it into the dongle;
  • it reports, line by line, what it did.

There is nothing to configure, no folder to prepare, and no command to type. When it says the update is complete, you are done. Keys on the computer that are not HiNC keys are recognized and skipped, so seeing one listed as skipped is normal.

If it reports that no key was found, plug the dongle in and press the button in the window to run it again.

Updating from the browser instead

The activation page can also do the update itself, with nothing to download. This route needs the browser's permission to reach the Sentinel service running on your own computer, which some company networks and browser settings block — that is the only reason the installer above exists.

  1. Press Start online update.
  2. If the browser asks for permission to access the local network, choose Allow.
  3. Wait for License update complete.

If the page reports that no update is waiting, your license is already up to date. If it reports that it cannot reach the Sentinel service on your computer, use the one-click installer, or Manual update below.

Manual update

The manual route depends on nothing at all — no permission, and no access from the browser to your machine — so it always works. Open Manual update on the page and follow the three steps:

  1. Press Open Sentinel admin page, click Sentinel Keys on the left, find the row for your key, and press C2V to download the .c2v file.

    If that row has no C2V button: Configuration → Basic Settings → tick “Generate C2V file for HASP key” → Submit, then go back to the Sentinel Keys page.

  2. Back on the activation page, choose the .c2v file and press Generate license file. A .v2c file is downloaded.

    Tick the reissue box only when you are recovering — after a reinstall, on a replacement computer, or after an update that failed to apply.

  3. In the Sentinel admin page, click Update/Attach → choose the .v2c file → Apply File. Once it reports success, return to the activation page and press I have applied it successfully, so the update is closed on our side as well.

Installing the Sentinel run-time on its own

The one-click installer already installs the run-time, and upgrades one older than HiNC needs (10.33 or later with a red dongle). Install it by hand only when you need it without a license update — for example when preparing a machine ahead of time. The activation page offers the 10.33 run-time installer at the bottom, behind a download password:

hi

Move the installer into a folder of its own before running it, and run it with administrator rights, allowing the system permission prompt.

The installer also applies any .v2c file sitting in the same folder. If you run it from a downloads folder that already holds license files, it ends with V2C Error: key to be updated not found — that message is about one of those old files, not about the installation. The driver still installed correctly; a folder of its own avoids the message entirely.

The Sentinel run-time is required for the browser route in every case. With a red dongle it is also required for normal standalone operation, version 10.33 or later, and for multi-host delegated authorization it is required on every machine involved.

If it still fails

Contact your usual service contact. Include your key number — HiNC shows it under Help › Licence…, in the Key row — and the messages shown on the page or in the installer window — they name the exact step that failed, and the installer window has a Copy messages button for exactly that.